Items qualifying for return/refund as stated on the listing, will be accepted within 14 days of delivery. Items must be unused and in their original packaging, exactly as received. A product refund, less $2.99 handling charge per order, not per item, will be credited to your account. Items received and not covered by the return policy will not be credited and customer shall be responsible for disposition of the returned item(s). Shipping charges are not refundable. Items that were given Free Shipping status, will also be charged shipping and handling if returned. Send all returns to: The Baby's Gallerie, Inc. 1200 Broad Street Utica, NY 13501-1604 Be sure to include your name, address, a copy of your invoice, if possible, and the reason for return. A restocking charge of $2.99 (per order) is deducted from all returned orders. Not subject to return are; items of 'personal use'. Items returned by the carrier as 'undeliverable' (for any reason) are handled the same as customer returns and are subject to the same fees and charges. All warranties are that of the manufacturer, only. Defects found 14 days or more after receipt of goods, must be handled directly with the manufacturer. Items returned by the carrier as 'undeliverable' or 'refused' are handled the same as a customer return and are subject to the same fees and charges as well as any return shipping fees. Once an item is returned by the USPS or UPS as undeliverable, it cannot be reshipped.